Quick answers to the questions people ask most. If yours is not here, email support@aperioflow.co.uk.
Why can I not change anything?
You have the Viewer role, which can read everything but change nothing. Ask an admin or owner of your organisation for the Member role (see Members and roles). If you see "This project is read-only because it is switched off on the current plan", the project was switched off to fit the plan; an admin can switch it back on under Settings, Billing.
Why does a project or phase say In progress when I did not set it?
Phases and projects have no status of their own: it is worked out from their tasks and phases. Mark the remaining tasks done (or cancelled) and the phase closes by itself. See Phases, tasks and subtasks.
Why does a task not appear on My work?
My work shows tasks whose owner is linked to your account. Open the task and choose your name from the suggestions in Owner, rather than typing other text.
Why can I not set Labels, Repeat or Blocked by on a new task?
These appear once a task exists. Create the task, then open it again. Subtasks do not have them.
Why does the page look different on another computer?
The project view, folded phases, hidden done phases and the filters on the table, Waiting and My work are remembered by each browser, not by your account. Saved table views follow your account.
My errors are not showing up
- Check the ingest URL is the one shown in Set up reporting: an admin may have rotated the key.
- The answer to each report says what was accepted. A
400lists fields that are not allowed;messageis required. - A
429means more than 300 events a minute for the project, or the month's error events are used up. - A project switched off by the plan records no events.
Two errors I expected to be one issue are separate
Errors are grouped by type, the first line of the message (with numbers and ids masked) and the route. The same error on two routes is two issues. Send your own fingerprint to group them as you want. See Error reporting.
A monitor says Waiting or No recent check
Waiting means it is saved and has not been checked yet (or a heartbeat has not checked in yet). No recent check means no location has checked it lately, so the result shown is old. If it lasts, tell us at support@aperioflow.co.uk.
A monitor is down but my site works
Look at Passes when on the monitor: an expected status, word or phrase, header or JSON value that the page no longer matches makes the check fail. Checks come from outside your network, so a site that only answers inside it, or blocks unknown visitors, fails. Monitor settings cannot be changed on the page; add a corrected monitor and delete the old one.
I was not told about an outage
Alerts are sent once when an incident opens and once when it recovers, not during a maintenance window. Check that you get alert emails under Your account, Notifications, that the monitor is not paused, and for push notifications that Enable alerts is on for that device.
I did not get an email from AperioFlow
Look in your spam or junk folder for mail from noreply@aperioflow.co.uk. Links in password reset emails work for an hour, and in invitations for seven days. If Your account says "We cannot email you at this address", an earlier email bounced or was reported as unwanted: change your address to one that works.
I lost my phone with my authenticator app
Sign in with one of the recovery codes you saved when you turned on two-factor sign in, in the code box. Then turn two-factor off and on again under Your account with your new phone. If you have no recovery codes left, email support@aperioflow.co.uk.
How do I get my data out?
Each project exports to CSV (Importing and exporting tasks), admins can download the whole organisation as JSON (Organisation settings), anyone can download their own data (Your account), and everything is available through the API.
Where is AperioFlow hosted, and who runs it?
AperioFlow is run from the UK by Tweed Tyne Technologies Ltd and hosted in France. The Terms of Service and Privacy Policy are at legal.tweedtynetechnologies.co.uk.